Tap Room Read and Sign - Feb. 20, 2019

EVENTS/WELCOME BOARD:

  • Welcome Board:

    • Oregon Brewshed Alliance trivia fundraiser next Thursday 2/21

      • Beer and water trivia

ALL:

  • It is time for us to be consistent and clear to our guests regarding what is acceptable behavior of children at the Tap Room.  In order to be successful in shifting the Tap Room customer culture from a freewheeling playground to a non-disruptive place to enjoy a pint and a meal, we ask that each and every one of you to lay down the law when necessary. Again, consistency from the entire staff is key to success here. Children need to be accompanied by/near an adult at all times. There is absolutely no running/jumping/climbing at the Tap Room. Please be polite but firm, clearly letting them know our expectations for a safe and enjoyable experience for their children as well as other guests.

    *We expect that you begin this now so please review the “How to Chat with Parents that Don’t Parent” write-up prior to your next shift for examples of verbiage to use and let a manager know if you have any questions. We are working on signage to educate our guests as well.

  • The new hot tea procedure is going great, keep on keepin’ on!

  • It’s MOP AWARENESS WEEK! Please change your water frequently - if it starts to look gnarly, CHANGE IT. And make sure to use a lot of water in the bucket! You should be using at least a halfway full bucket of water. Our floors show streaks so easily so it’s imperative to make sure that the water stays clean. Also, if you notice the mophead getting nasty, change that too! We always have extra mop heads so change ‘em out!

  • No normal monthly release this month - more details in this week’s newsletter!

FOH:

  • To reiterate please don’t suggest to customers that we’ll hang on to their packaged beer in the cooler. If they ask we can (and keep the same policy with tagging it with the customers name), but don’t encourage it. People keep forgetting their beer and it’s sad!

BOH:

  • We’re going to keep weighing brussel sprouts from here on out so we can stay consistent. Numbers looked good overall, though, so let’s keep em that way!

Tap Room Read and Sign - Feb. 13, 2019

EVENTS/WELCOME BOARD:

  • Welcome Board:

    • Pray for Snow this Thursday 2/14!

    • Oregon Brewshed Alliance trivia fundraiser next Thursday 2/21

      • Beer and water trivia

ALL:

  • Prosciutto is now a Brewer’s Board option!

  • We’re going to implement a new tea protocol - FOH, please put a hop card on the tea and ring it in. BOH, the ticket will then print in the kitchen and you will ding bell to show that a tea needs to be prepared. FOH, you then can come back and turn on the kettle. Please leave the ticket in the window until the tea is officially made and ran to the customer. FOH, this should be a reminder to you that a tea needs to get made! If you have questions please ask a manager. Also, if you have any suggestions on this process please feel free to let us know! It may continue to change and be fluid so please be flexible with us:)

FOH:

  • We will be tapping some “reserve kegs” every Tuesday for the next few weeks so be on the lookout for those!

  • At shift change and at night when you swap the bucket underneath taps 13-24, actually swap the bucket out so the drip drain isn’t dripping into nothing. Also, if you notice the bus bin getting nasty swap it out/wash it!

BOH:

  • Keep on weighing those sprouts!

Tap Room Read and Sign - Feb. 6, 2019

EVENTS/WELCOME BOARD:

  • Welcome Board:

    • Pray for Snow next Thursday 2/14

ALL:

  • Make sure to practice proper calling-out etiquette - as you’re reaching out to managers, please reach out to those managers working the day that you are trying to get coverage. Oftentimes a manager who is off-duty on a specific day doesn’t know what’s going on so they may not be the best resource! A copy of the calling-out policy will be sent out to you via HotSchedules.

  • Let’s try to encourage kiddos to NOT draw on the patio with chalk. It’s hard to get off and ends up getting tracked all over the place! We have those mobile chalkboards for a reason, so if you see a kid drawing on the patio bring them out a chalkboard and let them and the parents know our policy.

  • Please ensure to sign off on all lists appropriately!!! If you are unable to accomplish a task, let someone know so they can complete it later on, or circle it so it’s obvious it didn’t get done. Please don’t sign off on things if you didn’t actually do them!

FOH:

  • When ringing in beers that get discounted (brewer’s beers, 5 years, etc.) always ring it in as normal pricing and then discount it from there. The discount should be given on full priced items.

  • No adults can order off the kids menu! Kid’s menu items are at a discounted price so we can encourage families with younger children to come in and dine and not break the bank! This is very intentional and non-negotiable.

BOH:

  • It’s SPROUT TRACKING AWARENESS WEEK. Every serving needs to be weighed going forward. Make sure when you’re weighing it that a half portion is 5oz and a full portion is 9oz.

  • Don’t overcook the ham for the hog press - no one likes dry ham!

  • Double check recipes and procedures on every shift. Sometimes things get minorly tweaked, especially early on in new menu changes, so make sure you’re doing things right!

Tap Room Read and Sign - Jan. 30, 2019

EVENTS/WELCOME BOARD:

  • Super Nebula release this weekend! Get ready to rock!

  • Welcome Board:

    • Super Nebula Release on Saturday, 2/2!

    • Super Bowl on Sunday with SOUND!!

    • Tap Talks on Tuesday, 2/5 - Your Wildlife Refuge Neighbors

ALL:

  • Hot tea is now an option on our menu! Evening in Missoula and Jasmine Green are the two options we will have.

FOH:

  • We have a glass gravy separator now! Please utilize when beers are foamy. Make sure to wash it in the FOH dishwasher only and store somewhere on the clean glass rack.  

  • Coffee cups for tea will live in a red rack where the lambic rack used to live.

  • Let's try to focus on keeping boxes and flats organized in the walk-in. If it’s a heavy packaged beer selling day, feel free to keep some flats/boxes around to package up beer in. Please keep them neat and organized, though. If you end up having a lot of flats/boxes around, instead of breaking them down and recycling, take them to the back building and store them by the depalletizer (basically to the left of the breezeway roll-up door as you’re looking at it from the inside). Ask a brewer if you have questions!

BOH:

  • Rock on!

Tap Room Read and Sign - Jan. 23, 2019

EVENTS/WELCOME BOARD:

  • Bourbon Month Bottle Release on Saturday, 2/2 - doors open at 9:30am and the release begins at 11am. All beer information is in the newsletter!

  • Welcome Board:

    • Love Potion #9 available in 16oz cans!

    • Check out new menu items!

    • Super Nebula Release on Saturday, 2/2!

ALL:

  • Please only clock in within that 5-minute window before your shift, unless you are explicitly asked to clock-in early by the folks already working. If this is the case, it’s still expected that you come onto shift prepared with all relevant pre-shift information!

  • All ½-size sides come in blue bowls, and all full-size sides come in the silver bowl. The size of the blue bowl is deceiving (it looks almost the same size as the silver bowl because of the wide lip), but portion wise it is truly half of size. FOH, please communicate this to customers if they seem concerned when getting their meal.

  • Please reset FOH mats at the end of the night after they get washed and the floors are mopped. This will help with them drying out and hopefully reduce slipperiness.

  • Any sort of invoice or office-related paperwork should go into the black metal wall holder to the right of Matt W.’s office. Please do not put them anywhere else other than this! Ask a manager if you have questions.

  • We have a large jug of Simple Green now that we will be using to refill the gallon jug that gets used at the mop sink. If you are the one to use the last of the large jug, please immediately write it on the board that we need more! This will ensure that we don’t run out and closers aren’t left with nothing to mop the floor.


FOH:

  • Tea is going to be a hot beverage option available in the near future. More details to follow once we get the kettle in house!

  • Don’t forget to write kombucha on the order form when you change an empty keg! This will ensure that we always have a backup and are never running out completely.

BOH:

  • Tuna tracking looks great! Keep on weighing it out to keep it consistent.

Tap Room Read and Sign - Jan. 16, 2019

EVENTS/WELCOME BOARD:

  • Second wave of menu changes happen this Friday, 1/18! Details will be in this week’s newsletter.

  • Welcome Board:

    • Love Potion #9 on draft and in cans on draft on Friday, 1/18!

    • Super Nebula Release on Saturday, 2/2!

ALL:

  • As of Friday, there will be no more mozzarella on the Mama Lil’s, FYI!

  • Protocol when customers call in with complaints that they are sick and think it came from us: direct them to the health department. There is a write-up that lives in the binder for you to refer to when talking to them - use this automatically, no matter what! DO NOT TELL THEM WE WILL FOLLOW UP WITH THEM. It needs to get deferred to the health department.

FOH:

  • Monthly cleaning list lives in the binder now!

  • Employee food feedback hangs on a screw near the waste log/customer feedback right inside the swinging kitchen door.

  • While we’re still low on Belgian glasses, please use tulips for any 5oz pour.

  • If you notice that we are low on any sort of monies (bundles of 1’s & 5’s, rolls of quarters, etc.), PLEASE let a manager know via text or verbally. Especially as a closer, if you have less than $10 of quarters and no back up rolls, please let the next day manager know so they can grab quarters! Same thing with bundles. Use your best judgment and let someone know so we don’t a.) run out or b.) have to make a manager run to the pub in the middle of a shift.

  • Make sure to put distro checks securely back on the cooler wall once you’ve received them. Even better, if you have time you can run them up to the distro office and put them on the first desk to the right when you walk in. We don’t want checks to run off or go missing!

  • We’ve had some concerns regarding changing beer boards during service and the safety issues that arise with that. In order to try to help this, we’ve added to the opening list the following: check the keg stock whiteboard...if there is less than 1 keg of a beer available, put that beer board on the bottom row of beer boards in service (so you’d still have empty boards on the bottom). This way, when that beer will most likely run out you’ll (ideally) only have to go up a few rungs of the ladder. This will throw off the order of beers ABV-wise, but safety is more important than order!;) If you have feedback or questions regarding this, please ask a manager!

BOH:

  • You should be using a level gray scoop for tuna!

  • When you prep a batch of tuna, weigh it and log it on the kitchen whiteboard for tracking purposes.

  • Make sure you’re turning the dishwasher vent on in the AM so the steam/condensation from the dishwasher stays under control throughout the day.

Tap Room Read and Sign - Jan. 9, 2019

EVENTS/WELCOME BOARD:

  • First wave of menu changes happen this Friday, 1/11! Details will be in this week’s newsletter.

  • Welcome Board:

    • Pray for Snow this Thurs 1/10!

    • Love Potion #9 on draft and in cans on Fri 1/18!

ALL:

  • Similar to the pub, we will be offering a 100% discount on new food items as long as you give detailed feedback. This will run for 2 weeks after each menu change.

  • We want to make sure you’re all being conscious of your own safety after closing (as well as early in the morning for you bakers)! Please lock all doors once every customer is gone. Continue to use the buddy system too...no one should ever be in the building by themselves. If you see something suspicious or if you feel uncomfortable after close, never hesitate to call non-emergency! The non-emergency number is (541) 766-6911. We will be posting this in a few conspicuous places for convenience and quick-dialing.

  • Aardvarks cannot be married as they ferment, but we can refill empty and clean small bottles from the larger bottle that lives in the reach-in. Try to do this as much as possible so we don’t have to keep ordering more and more plastic!

  • Salsa & guac should go in big silver bullets for the large plate salsa/guac plates! Hummus and queso should still go in white ramis.

FOH:

  • Rock on!

BOH:

  • Pretzel tracking this week was perfect. Good going, keep it up!

  • Hit the freezer and reach-in with stainless steel polish - it will be added to a list soon.

Tap Room Read and Sign - Dec. 19, 2018

EVENTS/WELCOME BOARD:

  • Holiday Hours:

    • Tap Room: Monday, Dec. 24 - CLOSED; Tuesday, Dec. 25 - CLOSED; Monday, Jan. 7 - CLOSED (Holiday Party!)

    • Pub: Monday, Dec. 24 - CLOSING EARLY at 4pm; Tuesday, Dec. 25 - CLOSED; Monday, Jan. 7 - CLOSED (Holiday Party!)

    • Caves: Monday, Dec. 24 - CLOSED; Tuesday, Dec. 25 - CLOSED; Monday, Dec. 31 - CLOSED; Monday, Jan. 7 - CLOSED (Holiday Party!)

  • Welcome Board:

    • Hoppy New Year! can release on Wed 12/26

    • Resilience IPA release! 100% of sales go to the Sierra Nevada Camp Fire Relief Fund.

ALL:

  • You can give people a choice of glass for glassware promo (tulip or logo pint). There’s no need to push one specific type of glass.

  • Let’s always keep one full tulip/belgian rack and one full pint glass rack on the rack in the kitchen in between the dishwasher & prep sink. This allows us to be able to quickly throw some into circulation if we get rockin’.

FOH:

  • We have a new email for reservations: Taproom@block15.com. Please use this for ALL RESERVATION REQUESTS. This will have an auto reply telling folks that we will get back to them within 48 hours.

  • Please use your discretion when putting the outside bus cart out. On very windy/blustery days it can easily roll away, so don’t put it out. In general, gauge how many people are utilizing the patio and go from there!

  • The calendar is updated with NCAAF bowl games, so make sure to look at it and turn the TV on if a bowl game is listed for the day!

  • CORNI STUFFS:

    • Keep an eye on corni fills, especially if it looks like there’s ~1 fill left. You’ll want to double check to make sure that we have a backer on draft to finish filling the corni just in case there was actually less than 1 left. If the beer is 86’d on normal draft, it’s probably best to just 86 the corni fill. We don’t want to say we have a DAB Lab fill but then there’s not actually a full fill left. If you are unsure or confused, please ask a manager!

    • Keeping on with corni fills - use the whiteboard when telling people what we have available since that is the most updated board (the chalk board wouldn’t show if suddenly we 86’d Fluffhead throughout the day, but the whiteboard would).

    • We now have a scale to use for weighing corni fills! This will ensure that they are filled fully with beer and not foam. The finished weight should be 41.7lbs, or 8.34lbs/gal. Please read the write-up in the binder for more detailed instructions. Ask a manager with questions, especially since this is a new procedure!!

BOH:

  • Make sure you’re not overpacking/overportioning salad bowls.

  • On the topic of salad, serve a singled out green salad on a small tin so fork and dressing can go on the tin and not precariously perched.

  • Queso looked good! Keep on scraping and reconstituting.

Tap Room Read and Sign - Dec. 12, 2018

EVENTS/WELCOME BOARD:

  • Holiday Hours:

    • Tap Room: Monday, Dec. 24 - CLOSED; Tuesday, Dec. 25 - CLOSED; Monday, Jan. 7 - CLOSED (Holiday Party!)

    • Pub: Monday, Dec. 24 - CLOSING EARLY at 4pm; Tuesday, Dec. 25 - CLOSED; Monday, Jan. 7 - CLOSED (Holiday Party!); Potentially another day or two of closures TBA

    • Caves: Monday, Dec. 24 - CLOSED; Tuesday, Dec. 25 - CLOSED; Monday, Dec. 31 - CLOSED; Monday, Jan. 7 - CLOSED (Holiday Party!)

  • Welcome Board:

    • Pray for Snow this Thursday, 12/13! Get stoked!

    • Cosmic Cold Brew cans available!

    • NCAAF bowl games on the big screen!

ALL:

  • Cup chili should always come with a half piece of cornbread, FYI!

  • We have new salad bowls! Side salads & large sides will come in these stainless bowls, and half sides will now always come in blue bowls. Soup cups should only be used for soup. Also please don’t put salads straight on paper...if someone orders a salad on the side of something it should go in a bowl!

FOH:

  • Make sure to ask if people want the holiday crowler vs. normal crowler.

  • Crowler stickers are here! Put them on as neatly as possible. And FYI there is an easy peel slit on the back.

  • Make sure to check the Tap 13-24 bucket regularly! It has overflowed a few times, so we want to be checking it consistently throughout the day. At any shift change (coming or going), please check it. Also if you go change a keg or stock packaged beer, check the bucket!

  • If someone calls for a reservation and it is less than 10 people, please tell them that they can come in as normal and have first come first serve seating. People should only be directed to K10’s email if it is more than 10 people. It’s also helpful to get more information to weed out reservations that may not work (i.e. someone wants a Friday night reservation for 30 people...you could easily tell people no right off the bat).

  • During this time of year especially (although this is pertinent all year long) when lots of gifts are being bought/given, we will honor the “free” fill with a 64oz/40oz hydroflask purchase by providing the buyer a gift card for the fill amount (so $13 for 64oz or $9.50 for 40oz) and giving that to them along with the hyrdoflask. This then allows the recipient to come in and get that hydroflask fill for “free.”

    • To ring this in, please ring in the hydroflask purchase as normal and then ring in a gift card purchase for whatever amount, and then go back to the offsite page and select the appropriate hyrdoflask purchase fill discount button. If you have any questions please ask a manager!

BOH:

  • Queso awareness week! Reconstitute throughout the day so it doesn’t get crusty and dried out by the end of the day. Also make sure to scrape as much as you can off the edges consistently throughout the day too!

  • If someone orders chicken on a salad, cut the chicken into strips. The add on chicken for a nacho can still be diced.

  • As you go into the walk-in to grab something, it wouldn’t hurt if you could check FOH’s dump bucket as well (just a quick glance). If you notice it getting full, let someone know! Also thanks to you BOH’ers that have helped clean up that mess! You rock.

Tap Room Read and Sign - Dec. 5, 2018

EVENTS/WELCOME BOARD:

  • Happy National Cookie Day!

  • Welcome Board:

    • Tap Talks TODAY, 12/4 → Microplastic Occurrence and Effects in Coastal Fish Species

    • Dine Out next Tuesday, 12/11→ Jefferson School PTA

    • Pray for Snow next Thursday, 12/13! Get stoked!

ALL:

  • As you’re parking down the street or in the Team Oregon lot, please try to pick up garbage if you see it, even if its not on our property! Makes the surroundings look a lot nicer for customers coming and going.

  • Winter Menu changes will happen on January 11 & 18 (both Fridays). FYI for ya if people are asking.

  • Autumn Farmhouse 2015 is available for employees to purchase by the case only for $12 (breaks down to $1/bottle). This will be available only at the tap room, and if you’re interested please inquire with FOH.

FOH:

  • Please only offer chili as an entree bowl, do not advertise the cup option. Obviously if someone wants a cup they can get it, but we want to push the bowl more. The cup option can be found on the secret menu for that exact reason.

  • If you ever feel like the cooler is super crammed and you’re having a hard time changing kegs or getting to packaged beer, please ask for help when moving things. If you notice brewery-specific stuff in your way, feel free to ask a brewer to help you move things around.

  • As we start to label crowlers with the holiday Santa labels, make sure the 32oz. to Freedom is crossed off with black sharpie, and make sure it is crossed off as neatly as possible. We will have decals to cover this come next Wednesday, 12/12, which will be a neater solution.

  • We will want to have a couple crates of holiday Santa labeled crowlers available to use if people request them, and also available for pub transfer. This will be an easy project to tackle during some of those wintertime slow times!

BOH:

  • In order to make sure that the marinated mushrooms don’t get served super oily, start your day with a strained 6-pan of marinated mushrooms from your main back.

  • The guac in ramis should be level-ish with some peaks and valleys, not overly heaping. Try to keep it consistent!

  • Keep an eye out for a regular chili procedure, especially for the garnishing portion.

Tap Room Read and Sign - Nov. 28, 2018

EVENTS/WELCOME BOARD

  • Bottle Release this Saturday, 12/1! → Hoppy Holidays, TC Huckleberry, Fresh Pow, Hypnosis

  • Welcome Board

  • Dine Out TODAY! Tuesday, 11/27 - Kiwanis Club of Corvallis

  • The Kiwanis Club of Corvallis inspires and engages men, women, youth, and other community members to make our community a place for vulnerable children and seniors to thrive.

  • December Bottle Release this Saturday, 12/1

  • Hoppy Holidays, TC Huckleberry, Fresh Pow, Hypnosis

  • Tap Talks next Tuesday, 12/4 → Ocean Plastics

ALL

Chili will be back this Sunday! Woo! On that note, please keep the butter out at room temperature so it’s spreadable!

FOH

Keep on rockin’!

BOH

Make sure to let the brisket ends caramelize on the flat top for awhile before adding the sauce to it. This will ensure that it doesn’t get too saucy!

Tap Room Read and Sign - Nov. 21, 2018

EVENTS/WELCOME BOARD

  • Block Friday THIS Friday, 11/23 - cool cellared beer for sale, retail discounts, and a dope food special

  • Welcome Board

    • Block Friday THIS Friday, 11/23

    • Civil War (UO vs. OSU) on the big screen! 1pm on 11/23

    • Dine Out next Tuesday, 11/27 - Kiwanis Club of Corvallis

      • The Kiwanis Club of Corvallis inspires and engages men, women, youth, and other community members to make our community a place for vulnerable children and seniors to thrive.

    • Try our new fall dessert option→ Apple Cinnamon Handpies! 

ALL

  • The next few days should (save for Thursday obviously) may be a bit busier than normal, especially Block Friday! We’re going to run an awesome chicken pot pie special for that day...woo!

FOH

  • It’s corni filling awareness week! Paige will be compiling a how-to/FAQ write up that will live in the binder. Once this is posted is its required that you read it and make yourself familiar with it. There may be some minor procedure changes with it. In the meantime when we’re filling cornis, 1) make sure to only have clear beer coming out of the CO2 blow-off line. Don’t take it off when you see foam, you have to make sure clear beer is coming out! And then 2) do not fill it too fast. It should be a VERY slow, VERY soft hiss coming out of the blow-off line. If it goes too fast it creates a ton of foam and can also uncarbonate the beer. In the meantime before the write-up if you have any questions please ask a manager! 

  • Always look for pre-broken-up single cans before you break up an existing four pack. All it does is leave us with a bunch of loose cans!

  • Make sure you are using the organic milk for the FOH milk stor-n-pours. 

  • Put the sandwich board out at night and bring it in in the morning please! It got added to FOH lists as a reminder:)

BOH

  • Leave caramel out at room temp (do not refrigerate) so it doesn’t go out cold and the consistency stays saucy. 

Tap Room Read and Sign - Nov. 13, 2018

ALL

Please keep the barrel at the end of the bar (B10) clear at all times...there should be no junk left on it, it looks cluttered and like a junk drawer!

Be on the lookout - soon the apple handpie will start coming with a house-made caramel sauce. Please get some feedback on this as you sell them, FOH!

We are going to implement an overarching scooter/bike/skateboard ban. This has become a major safety issue, and we’ve had some very close calls within our parking lot.. Instead of trying to tell parents to be careful or keep an eye on their kids as they scoot/ride around, we’ve decided it’ll just be easier to prohibit them overall. We will be coming up with some good signage to put up to make it more obvious, but in the meantime please communicate this with people as you see it happening. You can let them know that no riding is allowed anywhere on our property (patio, sidewalk to the south of the tap room, or parking lot). If parents still let their kids ride on the front, public sidewalk or in the street, there is nothing we can do except let them know that this is a high-traffic area and that it is at their own risk. If you have any questions regarding the policy or verbiage to use when speaking with parents/kids, please ask a manager. If any parents have any questions or complaints about the policy, please give them K10’s email and it can be dealt with accordingly.

BOH, we’re including you on this so if you are taking trash out/on break, you can feel empowered to say something or let FOH know.

FOH

Keep on rockin’!

BOH

Squash portioning is changing to 3oz. FYI!