Internal Brewsletter - December 30, 2020
MARKETING UPDATES
BLACKLIGHT BATCH CONCERN
Recently, one of our accounts informed us of a select number of Blacklight cans containing an off-flavor. Taking that important feedback with gravity, we followed-up with internal QA/QC testing, and identified that the batch of Blacklight packaged on 10/22 had encountered an issue during production and developed acidity over time. While completely harmless, this does not align with the vision and intent we pictured for Blacklight. This is also not what we want our amazing customers to experience.
We have confirmed that only a part of the run contained the issue, but have no way of identifying the problematic cans from the non-problematic cans. So in order to ensure the best customer experience, we are recalling all of our unsold cans from this run.
Our distro team is tracking down as many cans in the marketplace as possible and swapping them out for great tasting Blacklight. But there is a possibility that we miss some, or that customers have already purchased these cans from our accounts.
If any customers come to you with feedback on Blacklight from the 10/22 run only, please let Heuchert know and he will issue an exchange or gift card, depending on the situation.
We don't imagine this being a common occurrence, but we want everyone to be informed and prepared just in case.
Please hit Pascal, Alty, or Heuchert up with any questions!
UPCOMING BEER/PACKAGED RELEASES
*For this week, both draft and packaged will go live at the Tap Room at 11:30 on Thursday, 12/24.
Releasing Thursday, 12/24
Highland Hymn // Scottish Ale // Inspired by the majestic sights and sounds of Scotland, Highland Hymn is a crescendo of caramelized sugar and toffee notes accompanied by a pleasant dry finish. Brewed with a duet of imported Scottish barley and beachwood smoked rauch malt, this malt-forward ale is as wonderfully complex and robust as the Scottish Highlands. // 6.5% // $2.85/16oz can
Hard Cider // Unfiltered Hard Cider // Packed with sweet fuji and tart granny smith apples, this is an unfiltered, zippy dry cider with notes of soft apple and a white wine finish. fermenting with select European yeast gives this cider a soft, cloudy appearance. it’s delightfully complex, yet perfect as an everyday refreshment. // 6% // $3.35/16oz can
GENERAL UPDATES
Toast Updates for online ordering:
Gift cards are accepted, but the number needs to begin with an “8”. If you have a physical (or square) based gift card that a guest is trying to use, but can’t, then a FOH manager can log into the back end of Toast and get the Toast specific account number to use going forward. The old plastic cards work successfully in either location to swipe (or manually enter).
Toast does not allow the entry of discount codes for employee food or beer discounts through the online system. If you are ordering items that should be discounted, please enter special instructions under one item on the order detailing what discounts should apply, and then a FOH manager can go back into the ticket and apply your requested discounts.
FYI, we have a 90 day grace period on expired Oregon licenses and ID cards. 90 days from the expiration date is when it expires for our purposes in house, so please keep that date in mind when checking ID’s.
PUB UPDATES
Oregon has just approved cocktails to-go! We are currently curating our menu and intend to launch Block 15 cocktails to-go in the near future (woot woot!). Keep your eyes out for more info on our program, as well as guidance from the OLCC.
Our expanded outdoor seating is going live! We will have 5 tables as well as heaters and cozy lighting. Currently, we are still not accepting reservations given the limited amount of seating that we are able to offer. If folks want to put their name on the waitlist for a table, we are able to place up to three groups on the waiting list at a time.
TAP ROOM UPDATES
The Tap Room will be opening at 3pm starting this next Monday, 1/4!
POLICY CORNER
Here are a couple of links to help you track what is going on at a state and county level for COVID cases in Oregon. These tables provided by OHA have been the most accurate and clear representation of data that we have encountered out there. Stay Safe!
WHAT’S UP ON INSTA??
COMING UP ON DRAFT
Fri 1/1 - Highland Hymn
UPCOMING / IN PROCESS BEERS
*With the constant changing of everything, some of these releases may change/get pushed back, so please be aware of that when communicating with customers!
Cold Front // Winter Lager
Fluffhead // IPA