ALL:
Here is the run-down for all things Sports coming at us: Nadda, Zilch, Nothing!! Downtown Saturday Market is back & Anniversary Events happening this week though… Be Ready for some action!!
The Anniversary Parties are happening this Thursday 4/20 & Saturday 4/22!! The 2008 Pub menu specials will be running Thursday-Sunday at the pub! Special 2008 Beer prices are for Thursday only!
VIP tickets are sold out for the Anniversary Party, but guests can still buy tickets at the door so please let your guests know this fun fact.
Ice bin lids should be shut when not in use for sanitization & safety purposes.
During service hours be sure to keep the Mill Room door, Dishpit door, & Brewery doors closed.
There will NOT be a discount on the Sticky Hands: Past, Present, Future bottle release this Sunday.
FOCUS POINT: Anniversary Events Info! Lots to know so be sure to read your messages prior to the events in order to answer any questions guests may have–Both Pub & Taproom events! Be sure to thoroughly check line procedures for the 2008 Food Specials & be sure to learn about the Past, Present, Future Beer Releases! This knowledge will also help you rock the weekend & have more fun while doing it!
FOH:
We do allow service animals in the restaurant, but if a guest comes in with an animal without any clear Service Animal Identification (vest, card), it is ok to politely ask: Does this animal perform a service?
If we are discounting a beverage off of a table (i.e. a guest doesn’t like) we need to pull that beverage from the table. If we are discounting due to it being our mistake (i.e wrong beer delivered/wrong seasonal lemonade poured) and it has already hit the table, please check with your manager.
Takeout order tickets–if you deliver a takeout order to a customer, you should be the one to stab the takeout ticket at the bar. This will help clear any confusion as to what has or has not been picked up by the customer.
When speaking with guests let’s be sure to use proper & accurate food/beer names (Fresco vs Fresca, Spinach Artichoke Dip vs Spin Dip, Spicy Tomato Ranch vs STR).
When doing beer restocks COMBINE partial 4 packs, single cans should NEVER be pushed to the back behind full 4 packs–this creates problems with Date Rotation & Inventory.
Hosts be sure to make your rounds, and communicate with each other about seating. If servers are ready we should be seating instead of adding names directly to the Waitlist… Let's be sure to continue seating & communicate with each other–kitchen lead included!
FOCUS POINT: Pre-bussing Awareness!! As we head into busier times, it’s super important to keep pre-bussing to ensure that we don’t run out of dishes on busy nights. Pre-bussing also offers a better experience to our guests.
BOH:
Taking temps–please keep up with these throughout the day & note that they have been done on the temp sheets.
FOCUS POINT: Crispy Fries! Fries should come out golden brown & crispy, not soft or soggy. Please make sure that we are letting them cook for the proper amount of time once they have been dropped.