ALL:
Beginning May 1st, we will no longer be accepting reservations for the barrel room. Instead, all reservations will be outside in the grassy area.
FOCUS POINT: Keep up the great work! Thanks to everyone for crushing the busy weekend! As that continues to be the norm going forward, make sure we are staying positive, phasing appropriately, communicating with each other, and prioritizing tasks effectively!
FOH:
Please make sure we are using the correct discounts when cashing out employee food, comping something, waste logging an item, etc. There is a reference sheet in the bar binder if you need a refresher. Please be honest when discounting employee food - if you worked less than 7-8 hours there should not be a 70% credit on your food, unless it has been approved by a manager.
Please make sure that we are pre-rinsing all glassware that contained a strawberry lemonade/fvl purée. This helps ensure that fully-cleaned glassware is used for beverages for customers!
With the nice weather making us busier, let's try to keep dirty pints separate from water/kids cups. The top dirty rack should be all pints/10oz glasses and the bottom red rack should be water cups/kids cups. This will make dishes and restocking clean glassware easier during rushes!
Even if a line exists, please try to ensure that we stay tidy behind the bar. Never feel worried to give yourself a minute to run a load of glassware, restock supplies, or put something away that isn’t being used. Don’t worry about asking a customer to wait an extra minute to ensure that our bar stays organized and sanitary!
When starting tabs, please double check that the tab is pre-authorized with a card before the customer walks away, as it sometimes takes a second swipe to have the card properly on file.
Reminder: Please do not put a random letter on a tab name, unless you are able to fully cash it out then and there. There have been multiple tabs left at the end of the night with random letters for both our to-go beer and merch. This is unacceptable.
FOCUS POINT: Customer Engagement! Really try to engage with customers, whether that is pre-bussing, checking-in, offering something, taking time to make eye contact, give a compliment, etc. Really go above and beyond while increasing the customer experience!
BOH:
Good job handling the sunny/busy days last week! Thanks to all who were flexible in covering shifts.
We should be flipping the melted butter at the end of the night. If there is a lot that is clean of debris, we can use it the next day in a clean container; otherwise toss it. This includes removing and washing the brush as well.
FOCUS POINT: Lettuce Storage! Do not pack down greens/romaine/shredded lettuce in their containers. There also should not be any water in the bottom of our romaine 8 qts. Please make sure that we are spinning it until it's quite dry and not dripping.