ALL:
Please remember when opening any container to date it with the day it is opened! If you are ever unsure if it needs a date, throw one on to be safe!
FOCUS POINT: Safety and Pacing Awareness!! Everyone is kicking butt when things get busy, however its important to slow down and make sure that we are aware of our surroundings! Calling corner and behind are necessary, but they do not ensure that the path will be clear. Make sure we slow down our pacing so that we reduce close calls and collisions so that we are all staying safe.
FOH:
When wiping tables please take a moment to also wipe the window ledge. The 100’s ledges can get especially dirty with all of the pollen this time of year and can use some extra attention.
If you are cashing out a guest who is paying with cash and have to pull money out of a bundle of ones or fives in the till, please remove the rubber band rather than pulling one or two bills out.
If you see that lemons are looking sad and not up to par, communicate with the bartender on duty to have them cut you a fresh back. To reduce this happening frequently, throw away all lemons that are in kids cups at the end of the night. This will ensure that every customer is getting fresh citrus with all of their drinks and food!
Friendly reminder that free birthday desserts cannot be taken to-go. We love to offer this to customers but they do need to be consumed in house.
FOCUS POINT: Table Communication Awareness!! Please ensure that we are verbalizing specials, soups, happy hour, offering coffee and packaged beer to-go. Each of these talking points are pieces to our steps to great service and create a memorable experience for each guest. This is a great way to put more money in everyone’s pockets at the end of the night!!
BOH:
We are replacing the ice packs with ice and the end of the night in the chef base. There is a procedure posted next to the hand sink on the fuse box door in the kitchen.
FOCUS POINT: Rotation Awareness!! Please make sure that we are properly rotating items when restocking. We don't want to prematurely 86 an item when we have more of it hidden in the back of a cooler. This will also help with prep in the morning so things are not made when they are not needed.